Radius Logistics Job Board
Administrative Support
Description
Job Title: Administrative Support
Location: Surrey, BC
Position Type: Full-Time
Industry: Third-Party Logistics (3PL) / Transportation / Supply Chain
About Us
At the heart of our business is a strong commitment to customer service. As a fast-growing
third-party logistics provider based in Surrey, BC, we service clients across North America with a
focus on responsiveness, reliability, and long-term partnership. Specializing in freight
brokerage, warehousing, and supply chain consulting, we deliver smart, cost-effective logistics
solutions tailored to each client's unique needs. Our team takes pride in going the extra mile to
ensure a seamless experience every step of the way.
Position Summary
Reporting to the Administration Manager, the Administrative Support role is an entry- to midlevel
administrative role and supports the execution of all aspects of the Administration
department. This role completes tasks in Billing, Accounts Receivable, Accounts Payable, and
other administrative functions as needed.
Key Responsibilities
Billing
Accurate daily billing of customer shipments in alignment with standardized procedures
Create additional invoices as required for any additional charges
Ensure all special billing clients are invoiced within the parameters of their procedure
Identify issues preventing orders from correctly rating and fix where possible
Complete all reporting requirements related to the billing function on time
Accounts Receivable
Process cash receipts, including scanning cheques and processing credit cards
Process new customer credit applications
Perform customer account reconciliations as needed
Monitor customer accounts to ensure adherence to payment terms
When required, work with customers to collect on overdue accounts
Accounts Payable
Audit, process, and post carrier invoices in correlation to shipments
Prepare weekly payment run
Contact vendors to revise incorrect billing
Reconcile carrier/vendor statements
Update vendor files as required
Request backup documents from carriers
Administrative Support
Maintain a customer service mindset, promptly investigate and respond to questions
Contribute to the continuous improvement of all aspects of the Administration
department
Oversee the customer claims process for damaged and lost goods
Update Standard Operating Procedures as necessary
Save and send backup documents (BOL/POD) as required
Qualifications
Proficiency in Microsoft Office, including Excel, Word, and Outlook
Basic accounting and administrative knowledge/experience
Strong time management skills with the proven ability to multitask and prioritize
Strong work ethic and superior attention to detail and accuracy
A positive attitude and ability to work in a team environment
Understand and practice the importance of private and confidential information
Ability to develop, plan, and implement short- and long-term goals
Experience in Logistics/Transportation is an asset
Experience with TruckMate or other Transportation Management Software is an asset
A Post-Secondary Certificate, Diploma, or Degree in a related field is an asset