MNP Access
Customer Service Representative - 202310
Surrey, BC, Canada .
full-time . October 17, 2023
Description
Position: Customer Service Representative Department: Customer Service
Reporting to: Customer Service Manager Priorities: Customer Experience
Shipment Management
Client Communication
Job Summary:
Manage all aspects of day to day operations as it relates to clients. Liaise with clients and carriers to ensure all shipments are picked up and delivered on time, damage free at the rate negotiated. Work with clients and carriers to resolve issues as they arise.
Responsibilities/daily tasks
Order Entry & Management
- Receive information from clients and enter orders
- Send order information to logistics for carrier assignment
- Trace shipments through to delivery
- Advise supervisor if anything goes awry on any shipment
- Send daily reporting to clients
- Ensure files are complete and accurate and get invoiced in a timely manner
Carrier Communication
- Fax carriers load contracts on each load
- Follow up with carriers to ensure they are clear on what is required and can meet the requirements
- Report any carrier issues to your supervisor
- Ensure payables are complete and accurate on every file
Client Support
- Work with clients on any issues regarding their transportation
Team Support
- Work with other members of the Customer Service team as required
- Clean up existing zones and terminals
Fuel Surcharge
Qualifications:
- Strong Customer Service attitude
- Good people and communication skills
- Organized
- Strong time management skills with the proven ability to multitask
- Strong work ethic and superior attention to detail
- Strong computer skills
- Ability to prioritize
- Thorough knowledge of Microsoft Office
- Minimum 5+ years of related experience
- College / University Diploma in a related field is an asset