At the heart of our business is a strong commitment to customer service. As a fast-growing third-party logistics provider based in Surrey, BC, we service clients across North America with a focus on responsiveness, reliability, and long-term partnership. Specializing in freight brokerage, warehousing, and supply chain consulting, we deliver smart, cost-effective logistics solutions tailored to meet the unique needs of each client. Our team takes pride in going the extra mile to ensure a seamless experience every step of the way.

Manage the end-to-end coordination of client shipments, ensuring freight is picked up and delivered on time, damage-free, and at the agreed rate. Act as the primary point of contact between clients, carriers, and internal teams to maintain shipment visibility, resolve issues quickly, and deliver a high level of service.

o  Order Entry & Management

o  Receive information from clients and enter orders. Own the lifecycle of shipments from order entry through delivery confirmation.

o  Send order information to logistics for carrier assignment

o  Trace shipments through to delivery

o  Advise supervisor if anything goes awry on any shipment

o  Enter up to date information in the system for daily client reporting

o  Ensure files are complete and accurate and get invoiced in a timely manner

·        Carrier Communication

o  Follow up with carriers to ensure they are clear on what is required and can meet the requirements

o  Communicate regularly with carriers to ensure ontime pick up and delivery

o  Report any carrier issues to your supervisor

·        Client Support

o  Work with clients on any issues regarding their transportation

o  Develop and maintain client relationships

·        Team Support

o  Work with other members of the Customer Service team to ensure all tasks are completed per their respective timelines

·        Measured Key Perfomance Indicators

o  On-time pickup/delivery   

o  Shipment visibility

o  Client response time

o  Billing accuracy

·        Customer Service in your DNA

·        Strong communication skills

·        Strong time management skills with the proven ability to multitask

·        Strong work ethic and superior attention to detail

·        Experience with LTL, FTL, and cross-border freight

·        Ability to manage high shipment volumes

·        Ability to work in a fast paced and dynamic industry where reprioritizing is necessary

·        Minimum 2+ years of related experience

·        Truckmate experience a strong asset